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To enable the tax payers to express their issues and problems related to GST System and its services, GSTN is launching a Self Help Portal (https://selfservice.gstsystem.in/) as a single platform where tax payer call log tickets for any issues or concerns and for quick resolution. This will be live from 22.01.2018

 

The current mail id helpdesk@gst.gov.in will NOT be active any more.

 

The new system is user friendly and the tax payer can articulate and explain the issues faced them in effective manner. This new facility will have the following advantages:

 

·         Enable the raising of tickets by tax payers themselves, providing all required information and reducing to and fro communication between helpdesk and tax payers, helping to reach a faster resolution.

·         Enable the tax payer to check the progress of his ticket that raised in the past, with latest status.

·         Check the resolution comments in case the ticket is closed.

·         Effective functionality of providing resolution of known errors generally faced along with the links to FAQ (based on the issue that being faced).

·         Better analysis of data on issues faced by taxpayers and other stakeholders using GST System

Please refer enclosed user manual for logging tickets and also FAQs are embedded in self services portal itself for further assistance.

 

Please note: GST helpdesk mailbox: helpdesk@gst.gov.in will be discontinued. Please reach to helpdesk @ (0120-4888999) in case of any queries.

DEAR SIR, MY PROBLEM REGARDING EAWAYBILL, PLEASE FIND BELOW THE QUERY: FOR EXAMPLE Manish, whose registered place of business is delhi, supplies Rental and Leasing of machinery Equipment services (SAC CODE 9973) for the event in Gurgoan to Rajesh whose registered place of business is Hyderabad, Telangana. I WANT TO KNOW THAT HOW EWAYBILL GENERATED IN THIS CASE OF GOODS PROVIDED ON RENTAL PURPOSE . AND GOODS RETURN AFTER EVENT COMPLETED . HOW THE VALUE OF EQUIPMENT SHOW IN CASE,. IS MANDATORY TO GENERATED EWAYBILL IN THIS CASE?

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